What this mode does
The system places a single call when the agent is ready to take it. When the call ends, the next number stays held until a disposition is saved. That pause is the product. It keeps the list and the notes in step.
An auto dialer also stays at one call per free agent, but it is aimed at keeping the list moving as soon as someone is free. Progressive is aimed at the result: no new attempt until the last one is coded. A power dialer adds a click and a preview. A predictive dialer adds extra lines. If those sentences sound alike, use the comparison on the services page or ask a specialist to pick one.
Who it fits
Floors that review outcomes, that cannot risk an unanswered second line, and that still do not want agents hunting for the next record by hand.
It is a common choice when every call must be agent-handled and an answered call should not be left without a person.
What a specialist will ask
Which results the agent must save, how long wrap-up usually takes, and whether inbound callbacks need a queue of their own. Bring the caller ID question too. The trunk and the dialer are configured together.